FAQ
General Info
UNEXTINCT is an outdoor walk-through experience. We recommend weather-appropriate clothing and footwear. Umbrellas are permitted in the zoo.
If extreme weather or other conditions require that an evening of UNEXTINCT be cancelled, the ticket purchaser will be contacted via email.
All UNEXTINCT tickets are non-refundable.
View Kampala Cafe food & drink menu.
Sensory Advisory
This experience may contain bright and flashing lights that may cause discomfort for people with photosensitive epilepsy. There may also be loud music and effects. Viewer discretion is advised.
Part of the immersive experience is the music which can at times be loud. This may cause discomfort for people with sensitive hearing. Noise-cancelling headphones are available upon request.
FAQ
No refunds are available for UNEXTINCT tickets.
Are tickets available for purchase at zoo on the night of the event?
We strongly encourage that tickets be purchased in advance. However, if capacity permits, a limited number of tickets will be available for purchase the night of the event.
Can I upgrade my ticket to a VIP ticket?
Yes, you may pay the difference to upgrade to a VIP ticket by calling (916) 808-5888. Upgrades must be done in advance and are not available at the door.
I purchased a VIP ticket. How will I pick up my souvenir cup and bracelet?
Enter the zoo through the Member/VIP Entrance. The admissions staff will scan your ticket(s) and hand you the VIP items.
Can tickets be purchased as a gift? If yes, how does my recipient get their tickets?
Yes, absolutely! Tickets will arrive via email and can be forwarded to your recipient at your convenience.
*Note that any changes to the UNEXTINCT schedule will be sent via email to you as the ticket purchaser,
no communication will be sent to your gift recipient.
Do Sacramento Zoo members receive a discount on tickets?
Yes, Sacramento Zoo members save approximately 15% off tickets. To receive any admission, event, or education program discounts, Sac Zoo members must have a login and password for the zoo’s website. Visit the Member Events & Resources page for instructions on this process.
I purchased a daytime admission ticket. Can I use it for UNEXTINCT instead?
No. A separate ticket is required for UNEXTINCT.
Can I stay in the zoo for UNEXTINCT if I’ve purchased a daytime ticket for the same day?
No. Daytime guests will exit the zoo entirely, and a separate ticket specifically for UNEXTINCT will be needed to re-enter.
6 p.m. to 9 p.m. Last entry is at 8 p.m.
Yes. Re-entry is allowed before 8:30 pm with a handstamp.
Will UNEXTINCT be cancelled if it rains?
UNEXTINCT will take place rain or shine. However, if weather conditions are extreme and deemed unsafe, we will contact ticket holders about cancellation via email.
Can I apply my UNEXTINCT tickets towards the cost of a Sacramento Zoo membership?
No. UNEXTINCT tickets are not eligible for an upgrade to a membership.
Where do I park for the event?
Free street parking is available surrounding the zoo throughout William Land Park.
Will I be able to see live animals during the event?
No, the Sacramento Zoo resident animals will be in their nighttime dens during the event and will not be viewable. However, the Reptile House will be open until 8:45 pm. We recommend coming back to the zoo during the day to see all of the animals – daytime tickets can be purchased here.
How long can I stay inside the zoo during UNEXTINCT?
UNEXTINCT is intended to be a 45- to 60-minute experience. But regardless of the time you arrive, once
inside the zoo, you may stay until 9:00 pm.
Someone in my party is sensitive to light, noise, or other stimulation. Can you help us plan ahead?
This experience may contain bright and flashing lights that may cause discomfort for people with photosensitive epilepsy. There may also be loud music and effects. Viewer discretion is advised.
Part of the immersive experience is the music which can at times be loud. This may cause discomfort for people with sensitive hearing. Noise-cancelling headphones are available upon request.
Can I buy food and beverages at UNEXTINCT?
Yes. Food and beverages will be available for purchase.
What are the hours of the restaurant and gift shop?
The restaurant and gift shop close at 8:45pm. Hours are subject to change.
Carousel rides are FREE during the UNEXTINCT experience! The Conservation Carousel will be open from 5:30 pm to 8:30 pm. Hours and availability are subject to change.
No. However, service animals are welcome. Please call ahead for arrangements.
Can I bring my own food and drink?
No, with the exception of water. However, a variety of food and drink options will be available for purchase during the event.
Wheelchairs are available on a first-come, first-served basis and with no reservation. Free of charge.
Stroller Jeeps are available for rent at $14.00 each.